Questions about auto glass service? Take a look at our auto glass FAQs for additional information. If you have a previously scheduled appointment and your question is not answered in our FAQs, visit or call our office for more details.
If you do not yet have an appointment and cannot find the information you need, please call our customer service representatives at 757-397-4687. If your question is about insurance, please read our Insurance FAQs
Auto Glass Repair and Replacement FAQs
How do I know if auto glass damage can be repaired?
If your windshield damage is smaller than the size of a half-dollar, we may be able to repair it. Get a windshield repair or replacement quote online.
What is the difference between OEM and OEE auto glass?
Original Equipment Manufacturer (OEM) auto glass is made by the same manufacturer as your original glass. Original Equipment Equivalent (OEE) auto glass is made to the same standards, but by a different manufacturer. Our customers can choose OEM or OEE prior to service by calling 757-397-4687. Our auto glass meets or exceeds all federal, industry and safety standards, and we engage in some of the most rigorous product testing in the industry.
Will you replace the stickers on my windshield?
Yes, if possible. We will remove inspection stickers and other items affixed to your windshield and, if permitted by law, re-apply to the new windshield.
How long will my auto glass repair or replacement take?
In many cases, windshield repairs can be performed in 30 minutes or less. Windshield replacements will often take 60 minutes or less; however, we recommend that you do not drive the vehicle for at least one hour after service is completed.
How long will it be before I can safely drive my vehicle?
You can usually drive away one hour after a windshield replacement, or immediately after a repair or side window replacement. Our technicians use the best materials, including the industry’s first adhesive with a one-hour drive-away time for windshield installations.
The technician will advise you if any additional time is required.
Does my vehicle need to be in a covered or heated area?
Inclement weather makes auto glass installations difficult without cover. If possible, please have shelter available.
My rear view mirror is attached to my windshield. Will the technician attach it to the new windshield?
Yes, our auto glass technicians will remove your rear view mirror and attach it to your new windshield.
Can you guarantee that the chip or crack will be invisible after the repair has been completed?
No. A windshield chip or crack repair is used to prevent further damage to your glass and to restore the structural integrity of the vehicle. While each incident of damage is unique, with most successful repairs, a slight blemish or imperfection where the impact occurred is normal. In most cases, you should expect the cosmetic appearance of the repair to show some improvement as compared to the damage prior to the repair.
Can you guarantee that a chip or crack that can be repaired will not become larger during the repair process?
No. In some cases, through no fault of the repair technician, the attempt to repair a windshield can result in the chip or crack becoming larger. However, we can guarantee that upon completion of a successful repair, the chip or crack will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of the repair toward a replacement.
In the very rare event that this occurs, we will credit the cost of the repair either toward a new windshield or, in the event of insurance work, back to the insurance company.
Will you vacuum my vehicle after service?
Yes, our technicians will vacuum any pieces of broken auto glass in your vehicle.
How soon can the job be completed?
Often we can schedule your service for the very next day.
To view the next available service appointment, please see the Contact Us page or call 757-397-4687.
Will I have to wait with my vehicle?
No, you don’t need to wait with your vehicle, but please have your car keys available for the technician.
Will the technician call me before he/she comes?
Yes, in most cases the technician will call before they arrive.
How does the auto glass repair process work?
Performing a windshield repair involves cleaning and treating the damage with specially designed tools and resins.
In many cases, the damage can be repaired by one of our trained technicians in less than 30 minutes.
Will any part of my vehicle be harmed during the repair or replacement process?
No, your vehicle should not be damaged during the repair or replacement. We use precautionary measures, such as protective drapes, to ensure that no damage occurs during your auto glass service.
How do I cancel/reschedule an auto glass appointment?
Please call our auto glass experts at 757-397-4687.
Can you repair or replace my sunroof?
No, we only fix windshields, side windows and rear windows.
Company Information FAQs
Do you offer auto glass service in my area?
We offer both in-shop and mobile service in most areas.
What are your store hours?
8:00 a.m. to 5:00 p.m. Monday through Friday and by appointment on Saturdays.
Where are you located?
We offer both in-shop and mobile service in most areas. Our home shop location is 4400 Portsmouth Blvd, Portsmouth VA 23701.
Do you offer mobile auto glass service?
Yes, we offer mobile auto glass service in most areas. We will come to your home, office or another convenient location.
Do you offer a guarantee on your work?
Yes, we offer a no-hassle warranty on our products and workmanship, guaranteed for as long as you own or lease your vehicle.
How long have you been in business?
Portsmouth Glass began in Portsmouth, Virginia in 1955. Since our doors opened in ’55, Portsmouth Glass has been family owned and operated. 90% of our employees are immediate family members.
Are your technicians certified?
Yes, our technicians are DOW certified, meaning they have been thoroughly trained on the proper procedures for the BETASEAL adhesive system.
Do you offer wiper blades?
Yes, we offer quality name brand blades, for an additional cost at the time of service. We install them for free when we repair or replace your glass.
Because most major driving decisions are based on having a clear, unobstructed view, experts recommend replacing your windshield wipers every six months or 6,000 miles.
Continuing to drive with worn or damaged blades can damage your windshield, so it’s important to ensure you have adequate blades when you have your windshield repaired or replaced.
Do you offer window tinting service?
Unfortunately, we do not offer a window tinting service at this time. We do refer customers to our recommended aftermarket tinting companies for tint related services.
Customer Satisfaction FAQs
Who should I contact if I have an issue?
We guarantee our auto glass work for as long as you own or lease your vehicle. If you have issues with your service, please contact our office immediately at 757-397-4687
Who should I contact if I have other inquiries?
Our main office is standing by to take your call at 757-397-4687
Payment Information FAQs
What payment methods do you accept?
Portsmouth Glass accepts cash, checks and all major credit cards.
What does my quote include?
Your auto glass quote includes the cost of the glass, labor and materials.
Local and state taxes are sometimes not including in our quotes and would be the only additional charge.
Privacy and Security FAQs
Is this site secure?
Yes, our site makes use of industry-standard secure socket layer (SSL) technology to ensure your information remains private.
Will you sell my personal information?